Welcome to www.smailinggroup.com (the “Website”). This Website is owned and operated by PT Smailing Tour Group and its subsidiaries and affiliates (collectively referred to as “Smailing Group,” “we,” “us,” or “our”).

By accessing, browsing, or using this Website, you (“User,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions (“Terms”) and to comply with all applicable laws and regulations. If you do not agree to these Terms, please do not use this Website.

1. Use of the Website

1.1. Eligibility: You must be at least 18 years of age or the age of majority in your jurisdiction to use this Website and enter into binding legal agreements. 

1.2. License: Smailing Group grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website strictly for personal, non-commercial use or authorized corporate travel management purposes. 

1.3. Prohibited Conduct: You agree not to:

• Use the Website for any unlawful, fraudulent, or malicious purposes.
• Interfere with, disrupt, or compromise the security or integrity of the Website or its underlying infrastructure.
• Use any automated systems (robots, spiders, scrapers) to extract data from the Website without prior written consent.
• Frame or utilize framing techniques to enclose any trademark, logo, or proprietary information of Smailing Group.

2. Intellectual Property Rights

2.1. Ownership: All content on this Website—including but not limited to text, graphics, logos, brand names (including “Smailing Group” and “Smailing Tour”), icons, custom graphics (such as the airplane wing motif), images, audio clips, digital downloads, data compilations, and software—is the exclusive property of Smailing Group or its content suppliers and is protected by international copyright, trademark, and intellectual property laws. 

2.2. Restrictions: You may not copy, reproduce, republish, modify, distribute, transmit, or create derivative works from any part of this Website without express written permission from Smailing Group.

3. Third-Party Links, Global Networks, and Suppliers

3.1. Third-Party Services: This Website may integrate with or contain links to third-party platforms, global travel management networks (e.g., American Express Global Business Travel), elite luxury networks (e.g., Virtuoso), airlines, hotels, or independent service providers. 

3.2. No Liability for Third Parties: These links and integrations are provided solely for your convenience. Smailing Group does not control, endorse, or assume responsibility for the content, privacy policies, terms of use, or service delivery of any third-party providers. Your interactions with these providers are governed entirely by their respective terms.

4. Travel Bookings, Corporate Services, and Compliance

4.1. Accuracy of Information: Smailing Group strives to ensure that rates, schedules, itineraries, and descriptions displayed on the Website are accurate. However, to the extent permitted by law, we do not warrant that descriptions or web content are entirely error-free. 4.2. Institutional Compliance: Corporate clients utilizing this platform agree to adhere to their respective corporate travel policies and international compliance standards outlined in their separate institutional service level agreements (SLAs).

5. Privacy and Data Protection

Your privacy is important to us. Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information in compliance with global data protection laws (including the Indonesian PDP Law and GDPR, where applicable). By using this Website, you consent to the data practices described in our Privacy Policy.

6. Disclaimer of Warranties

THIS WEBSITE AND ALL CONTENT, SERVICES, AND PRODUCTS PROVIDED THROUGH IT ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO the FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, SMAILING GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SMAILING GROUP, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THIS WEBSITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Indemnification

You agree to defend, indemnify, and hold harmless Smailing Group, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising out of your violation of these Terms or your misuse of the Website.

9. Modifications to Terms and Website

Smailing Group reserves the right, at its sole discretion, to modify, update, or replace these Terms at any time without prior notice. The “Last Updated” date at the top of this page will reflect the most recent changes. Your continued use of the Website following any updates constitutes acceptance of the new Terms.

10. Governing Law and Dispute Resolution

10.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law principles. 

10.2. Jurisdiction: Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be submitted to the exclusive jurisdiction of the District Court of Central Jakarta (Pengadilan Negeri Jakarta Pusat), Indonesia. For international users, alternative dispute resolution mechanisms (such as arbitration) may be pursued as permitted under separate agreement.

11. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us at:

• Email: hello@smailingtour.co.id

Address: PT. Smailing Group Indonesia, Jl. Majapahit No.28, Central Jakarta, 10160